Before using the CaptMe websites and services ("Platform") operated by TermDico SAS ("we" or "our"), please read these terms and conditions ("Terms", "Terms and Conditions") carefully. Your access to and use of the Platform are conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, customers and others who wish to access or use the Platform, purchase products, or use our services. By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Platform or purchase our products/services.
Pricing and Order Terms
1. Product Prices and Availability
All product prices on the Platform are displayed in [currency, e.g., EURO] and are subject to change. Prices may vary by region, promotion, or inventory availability. While we strive to ensure accuracy, errors in pricing or product descriptions may occur. In such cases, we reserve the right to:
• Cancel or modify orders placed at incorrect prices, even if confirmed or paid;
• Contact you to resolve discrepancies or offer the product at the correct price.
2. Promotions and Discounts
Promotional offers, coupons, or discounts ("Promotions") are valid only as stated and may have expiration dates, minimum purchase requirements, or product restrictions. Promotions are non-transferable and cannot be combined unless explicitly allowed. We may modify or terminate Promotions at any time.
3. Taxes, Fees, and Payment
• All prices displayed on the Platform include all applicable taxes, duties, and fees unless otherwise stated. Shipping fees will be calculated and displayed at checkout.
• Payment must be made via the Platform’s accepted methods (e.g., credit cards). We reserve the right to reject or cancel orders due to payment issues.
4. Subscription Terms and Cancellation
• Membership subscriptions may be purchased only through third-party app stores (e.g., Apple App Store or Google Play) and the app store’s terms - including billing, renewal, and cancellation - will apply.
• Subscription services are billed on a monthly basis. Subscriptions automatically renew at the end of each billing period unless canceled prior to renewal.
• Cancellation can be done only via your account settings on your app store.
Order Cancellation and Returns
For full details on order changes, returns, and refunds, please visit our Return & Refund Policy. The following is a summary of key rules:
1. Order Cancellation
• Before Shipment: Cancel orders by contacting
[email protected] prior to shipment confirmation.
• After Shipment: Order cancellation is not available once you receive the shipment notification confirming dispatch. You may still initiate a return after delivery under our return policy.
2. Returns and Refund Policy Overview
• 30-Day Free-Reason Returns: If you are unsatisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund. Returned items must be in good condition and include all original packaging and accessories.
• 7-Day DOA (Dead on Arrival): If you receive a damaged, incorrect, or non-functional product, you may request a replacement or full refund within 7 days of delivery by submitting supporting documentation.
• Accessories: Unused accessories are eligible for return within 30 days of delivery.
• Digital Products: Monthly memberships or transcription/translation top-up that have not been activated or used are eligible for a full refund within 30 days of purchase.
3. Refund Processing
• Refunds are typically processed within 5–10 business days of receiving and approving returns.
4. Additional Terms for EU Consumers
• If you are a consumer residing in the European Union, you are entitled under EU consumer protection law to withdraw from your purchase contract within 14 days of receiving the goods, without giving any reason.
• To exercise this right, simply email us at
[email protected] with a clear statement of your decision to withdraw. Upon valid withdrawal:
o We will refund all payments received from you, including the cost of standard delivery (if applicable), within 14 days of being informed of your decision.
o We may withhold the refund until we receive the returned goods or evidence that they have been sent back.
• This statutory right of withdrawal operates independently of our 30-day return policy and does not affect your additional rights under our standard return terms.
Accounts
When you create an account with us, you guarantee that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Platform. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. Minors under the age of 16 (EU)/13 (US) must obtain parental or guardian consent before using the Platform. If you are a parent or guardian and believe a minor has used our services without consent, please contact us at
[email protected].
Marketing Communications
By providing your email address, you consent to receive promotional emails from us, including product updates, promotions, and events. You may unsubscribe at any time via the link in email footers. We will process opt-out requests within 10 business days. For more details, see our Privacy Policy.
Intellectual Property
The Platform and its original content, features, and functionality are and will remain the exclusive property of Plaud Inc. and its licensors. The Platform is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of TermDico SAS.
Links To Other Web Sites
The Platform may contain links to third-party websites or services that are not owned or controlled by TermDico SAS. TermDico SAS has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that TermDico SAS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion. However, we will exercise this power reasonably and in good faith, for any justifiable reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Limitation Of Liability
To the maximum extent permitted by law, TermDico SAS, including its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages such as loss of profits, data, goodwill, or other intangible losses arising out of or in connection with your access to or use of the Service, whether based on warranty, contract, tort (including negligence), or any other legal theory. Nothing in this section shall exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law (including, where applicable, EU consumer law). For consumers residing in the European Union, statutory rights under applicable consumer protection laws, including a two-year legal warranty for goods, remain unaffected by these Terms, and nothing herein shall affect your statutory rights under applicable consumer protection laws.
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Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. TermDico SAS, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, securely, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.
Changes
We reserve the right to modify or replace these Terms from time to time. Where changes are material, we will provide at least 30 days' prior written notice by email or through our Platform. For non-material changes, we will notify you through the Platform at least 15 days in advance. If you do not agree to the updated Terms, you may terminate your use of the Service at any time. Continued use of the Service after the effective date of the changes constitutes your acceptance of the revised Terms.
Contact Us
If you have questions about these Terms or wish to exercise your data subject rights (including access, correction, deletion, restriction of processing, or data portability) as outlined in our Privacy Policy, please contact us at
[email protected]. We will respond to valid requests within one month of receipt, in line with applicable data protection laws.
Refund policy
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1.1 Return terms and conditions
• 30-day no-reason return: Within 30 days from the date of receipt, you may request the return of your product package (core device and basic accessories) and receive a full refund.
• Return condition requirements: The returned package must be in its original condition and fully functional. All original packaging (accessories and manuals) must be included.
• Package integrity: Basic accessories purchased together with the core device are part of the package and cannot be returned or refunded separately.
• Damage or missing components: If a returned item is found to be damaged, missing components, or severely damaged in packaging, TermDico SASreserves the right to deduct a portion of the refund based on the specific circumstances.
• Data processing: If core devices store user data, data should be erased before return. After receiving the returned device, TermDico SAS will perform a factory reset to clear all personal data.
1.2 Refund process
Please contact
[email protected] to submit your return request and provide:
• Order number
• Product SN (Serial Number) if applicable
After customer service review, you will be provided with the return address and operation instructions.
After receiving and verifying the product, TermDico SAS will process the refund within 5-10 business days (depending on bank processing speed).
1.3 Returnless solution
• If it is inconvenient for you to return the product, or if you cannot return it for other reasons approved by customer service, you may choose to keep the core device.
• In this case, TermDico SAS reserves the right to perform necessary management of the core device, including but not limited to closing ongoing service authorization to the order, restoring the device to an unactivated state, or unbinding the device from the account, to ensure complete and compliant after-sales processes.
• After the above procedures, we will arrange a refund or compensation of any kind based on the specific circumstances.
Accessories
Please note: The terms in this section only apply to CaptMe accessories purchased separately. Basic accessories that are part of a product package are not subject to these terms and cannot be returned separately.
2.1 Returnable accessories
Applicable to purchased CaptMe accessories, including but not limited to:
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2.2 Return conditions
• Accessories must be unused and in like-new condition, without wear, stains, or functional damage.
• Item must be returned in its original packaging, including tags and inserts.
2.3 Refund process
• Contact
[email protected] and provide your order number, the name and quantity of accessories you wish to return.
• After customer service approval, return instructions will be provided.
• After receiving and verifying the accessories, TermDico SAS will process the refund within 5-10 business days.
2.4 Returnless solution
• In specific circumstances approved by customer service (such as when returns are inconvenient), you may choose to keep the accessory. We will arrange a refund or compensation of any kind based on your specific situation.
CaptMe software and digital services
Scope of application: This policy applies to all CaptMe digital services purchased through our official website (https://captme.ai), Google Play, or Apple App Store, including but not limited to membership subscriptions and transcription/translation credits.
3.1 General refund policies
Within 30 days after purchasing CaptMe digital services, you are eligible for a full refund if the service has not yet been used or activated. TermDico SAS and relevant payment platforms (such as Apple) reserve the final right of interpretation regarding refund eligibility.
3.2 Refund application process
The refund process varies depending on your purchase channel:
1. For services paid through our official website, Google Play, or third parties (such as Stripe) within the Apple App Store:
o Processing party: Refunds are processed directly by TermDico SAS's official support team.
o How to apply: Please send an email to captme.ai, and be sure to include your order number and registered email address so we can quickly locate your order.
2. For services paid through Apple's proprietary in-app purchase system:
o Processing party: All orders and refund requests are managed by the Apple platform, and TermDico SAS cannot directly intervene in your refund process.
o How to apply: Please submit your refund request directly through Apple's official channel.
o Official portal: reportaproblem.apple.com
o Process: Log in with your Apple ID, find the order in the list, and follow the on-screen instructions to submit a question or request a refund.
3.3 Refund eligibility and exceptions
You will be eligible for a refund if you meet one of the following conditions:
• Within 30 days and unused: You submit your request within 30 days of purchasing the service, and the service (membership or transcription quota) has not been used or activated.
• Service technical failure: Due to TermDico SAS technical issues, you are unable to properly use the purchased service (verified and confirmed by our technical team).
• Apple review approval: Your refund request for an Apple in-app purchase has been approved by Apple.
We cannot provide refunds in the following situations:
• The service has been activated, consumed, or used.
• The refund request is submitted more than 30 days after the date of purchase.
• The service was not purchased from TermDico SAS’s official or authorized channels.
• Poor service experience is due to the user's personal device performance, unstable network environment, or improper operation.
3.4 Refund processing time
• Refunds processed by TermDico SAS: After your refund request is reviewed and approved, the funds will be returned to your original payment account within 5-10 business days. The actual receipt time may vary depending on the processing speed of different banks or payment platforms.
• Refunds processed by Apple: The refund timing and progress are entirely determined by Apple. Please refer to Apple's official notifications.
Shipping policy
When will your order ship?
We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:
• Processing Time: Orders are typically shipped out within 1-2 business days after placing your order.
• Delivery Time: The delivery time is as follows.
• European Union : Orders are typically delivered within 3-5 business days.
• Remote areas of European Union countries may benefit from an additional 1 to 3 business days.
• 10-15 days for delivery after shipment to European countries outside the EU.
• 20 days outside Europe.
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Note:
Delivery may be delayed up to 7 business days due to peak periods, weather, or carrier issues.
All delivery times are calculated from the time of shipment from the warehouse (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
What are your shipping rates?
Shipping costs are calculated based on the destination on the checkout page.
If the product is not delivered:
Please contact TermDico SAS at
[email protected].
Reporting lost or damaged packages
Please contact us promptly in the following cases:
• Non-receipt of delivery confirmation (more than 5 business days)
• Logistics information has not been updated for a long time (more than 3 business days)
• Receipt of incorrect or damaged goods
In the event of a high volume of orders, there may be slight delays in delivery. In such cases, we will send you a reminder by email. Please allow a few extra days, especially in the event of adverse weather conditions affecting deliveries. If you have any further questions, please contact us at
[email protected] and we will assist you promptly.
TermDico SAS Payment Policy
Payment methods
We accept the following forms of payment:
• Cards (Visa, MasterCard, American Express),
• Google Pay and Apple Pay (only available for payment through Apple Appstore and Google Play).
Notes:
• Upon completing payment with a credit/debit card, temporary authorization to charge your account will be obtained. The actual deduction will occur either when your order is dispatched or upon expiration of the temporary authorization hold (6 calendar days), whichever happens earlier.
• Payment method combinations are not permitted - each transaction must be completed using a single payment card per order.
• For your protection, orders are subject to the verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. TermDico SAS reserves the right to refuse an order if the order or payment information is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
• Contact our customer service team via email
[email protected] if you encounter any payment-related issues.
Will I be charged extra for buying CaptMe products?
It depends on your payment method. If you use an international bank card, the final price might change slightly due to currency exchange rates. Your bank or card provider might also add international transaction fees. These extra charges aren't shown on our website, and we aren't responsible for them. For details, contact your bank directly.
What if my payment doesn't go through?
If your payment is declined, you'll need to place a new order (we can't save declined orders). To avoid issues next time:
• Double-check your contact info (phone/email). If shipping to a business, include your name.
• Make sure your card details are correct (expiry date, billing address).
• Enter the 3-digit security code on the back of your card.
• Contact your bank if they blocked the payment - they don't tell us why.
• If everything looks right, try a different card or payment method.
Is my payment info safe?
Absolutely. We prioritize your online security. TermDico SAS uses strong protections to keep your credit card and personal details safe. We never share your payment information with third parties.
Product Warranty
From the date of sales invoice issuance, CaptMe users are entitled to a 24-month warranty service.
[This limited warranty supplements, and does not replace, any statutory warranty rights you may have under applicable laws]
Under normal use conditions, if the device experiences performance failures within the warranty period, TermDico SAS will provide limited warranty service free of charge.
When applying for warranty service, a valid device serial number and proof of purchase must be provided.
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TermDico SAS warranty processing
For eligible failures during the warranty period, you have the right to choose one of the following warranty services provided by TermDico SAS free of charge:
• Repair: Repair the faulty device.
• Replacement: Provide a replacement of the same model or equivalent value.
TermDico SAS will honor your preferred remedy unless it is impracticable or would impose unreasonable costs.
If neither repair nor replacement can be completed within a reasonable time, you may seek additional remedies under applicable laws.
Legal rights
This warranty grants specific legal rights, which may vary by jurisdiction. Consumers in certain regions may have additional statutory rights that are not limited or superseded by this warranty policy.
If you have more questions about product warranty, please contact us via
[email protected].
